From Habermas's communicative theory to practice on the internet

Communication plays a crucial role in influencing our social life. However, communication has often been distorted by unequal opportunities to initiate and participate in it. Such conditions have been criticized by Habermas who argues for an ideal speech situation, i.e. a situation of democratic communication with equal opportunities for social actors to communicate in an undistorted manner. This ideal situation is partially being realized by the advent of the internet. The paper describes how an internet-based tool for collaborative authoring was conceptualized, developed and then deployed with Habermas’s Critical Social Theory as a guiding principle. The internet-based electronic forum, known by its acronym GRASS (Group Report Authoring Support System), is a web tool supporting the production of concise group reports that give their readers an up-to-date and credible overview of the positions of various stakeholders on a particular issue. Together with people and procedures, it is a comprehensive socio-technical information system that can play a role in resolving societal conflicts. A prototype of GRASS has been used by an environmental group as a new way in which to create a more equal exchange and comparison of ideas among various stakeholders in the debate on genetically modified food. With the widespread use of the internet, such a forum has the potential to become an emergent form of communication for widely dispersed social actors to conduct constructive debate and discussion. The barriers to such a mode of communication still remain – in the form of entrenched power structures, and limitations to human rationality and responsibility. However, we believe that the support provided by the comprehensive system of technological functionality as well as procedural checks and balances provided by GRASS may considerably reduce the impact of these obstacles. In this way, the ideal speech situation may be approximated more closely in reality.